Development of a subsystem of automated management of relations with small business clients

Abstract

The article describes the development of a subsystem for the automation of customer relations management based on the CRM system. The article substantiates the relevance of the development, considers the methods of automating the management of relations with clients, and conducts an analysis of similar systems available in Ukraine. A subsystem usage diagram for users is provided. Block diagrams of work algorithms have been developed. The interaction diagram of the system modules is given. The database was designed and the class diagram of the system was developed. The user interface was developed and software modules were implemented. The proposed subsystem of automated management can be successfully used in the field of small business. The practical value of the developed system lies in the possibility to automate the interaction of the enterprise with customers. The subsystem will be used to store customer, product and transaction data. The use of the subsystem will ensure the automation of part of the routine work, for example, when conducting transactions. Thanks to this, the number of errors in the work of the enterprise is minimized and productivity increases in general