Concept of formalization of relations with customers and integration of CRM-system.
Keywords:
Customer relationship management, enterprise automation, 1C Enterprise.
Abstract
This article implements a project to develop the concept of formalizing relationships with external customers of a typical trading enterprise with high turnover. The developed concept was used for designing and integration the CRM system module.
References
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Solomon M. High technology customer service. How to turn a random consumer into a sincere adherent / M. Solomon. - M .: Mann, Ivanov and Ferber, 2013 .-- 256 p.
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Radchenko M.G. 1C: Enterprise 8.2. Practical guide developer. Examples and typical techniques. M.: 1C-Publishing, 2009.872 p.
Velichko V. Stages of the business plan development for the enterprise // Economy of Ukraine. - 2012. - No. 5. - p. 42-48.
Kumar V. The Future of CRM, in Statistical Methods in Customer Relationship Management / [V. Kumar, J.A. Petersen] / John Wiley & Sons, Ltd, Chichester, UK, 2012. doi: 10.1002 / 9781118349212.ch9.
Solomon M. High technology customer service. How to turn a random consumer into a sincere adherent / M. Solomon. - M .: Mann, Ivanov and Ferber, 2013 .-- 256 p.
Bogacheva T., Sitosenko E., Tolmachev V. 1C: Enterprise 8. Configuration "Trade Management". Revision 11.1. Description. Part 2.M .: 1C, 2013.649 p.
Radchenko M.G. 1C: Enterprise 8.2. Practical guide developer. Examples and typical techniques. M.: 1C-Publishing, 2009.872 p.
Velichko V. Stages of the business plan development for the enterprise // Economy of Ukraine. - 2012. - No. 5. - p. 42-48.
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Published
2019-12-28
How to Cite
Bagniuk, N., KuzmychО., Melnyk, V., & Timoshuk, P. (2019). Concept of formalization of relations with customers and integration of CRM-system . COMPUTER-INTEGRATED TECHNOLOGIES: EDUCATION, SCIENCE, PRODUCTION, (37), 19-24. https://doi.org/10.36910/6775-2524-0560-2019-37-3
Section
Computer science and computer engineering
